State Farm® Insurance Agent Diane Hagen

"Thank you so much Erich for taking the time to help me find a better coverage when my prior insurance was ridiculous. Very friendly & amazing."

"I wanted to take time to give special thanks and deep appreciation to Diane Hagen, Carrie Clark and their State Farm team in Tacoma WA. They helped me navigate through a very difficult circumstance with my home after a car went off the road hit my house. They were extremely understanding, displayed empathy and knew exactly what to do to get my house repaired. They were very receptive and got back to me quickly with answers to my questions. They exemplified a high level of professionalism, integrity and personal concern. I highly recommend Diane Hagen State Farm Agency for insurance. Thanks again for everything...you all will be missed. Brian Cary, IL"

"Best service by far! Worth every penny. Diane and her staff have my complete trust in taking care of my insurance needs. Very knowledgeable on all topics of insurance. Won’t go anywhere else!"

"Diane Hagen epitomizes everything and more of what is expected and desirable in a State Farm Agent. She is knowledgeable, available, and compassionate in helping with unexpected claims. Diane goes above and beyond is doing everything possible to resolve a claim as quickly and successfully as possible. If a client wants The Best Insurance Agent possible, call Diane!!"

"Worked with Erich today after not being happy with a previous insurer's renewal quote. Brilliant at his job and friendly to boot. Passing this on to all my friends."

"These guys are the best in Tacoma with customer service."

"Diane Hagen and her staff go above and beyond to make sure you are satisfied and have your needs met. Great customer service is a priority for her agency."

"Amazing insurance agent! I was In an accident, and the Hagen’s fought to ensure I was taken care of. From the rental, to the repairs the process was seamless. Want someone who cares about you after the payment is sent. This is your team. Customer for life"

"Secure, easy, fast and kind."

"Diane and her team are amazing I came in to get a new life insurance policy. They were very helpful. They also make sure their customers always have a great experience by using their expertise to guide their customers along their insurance journey. Overall I have no complaints about my experience with Diane Hagen and her team."

"Very professional and courteous staff here. Have been using them for five years now, would highly recommend."

"Absolutely wonderful people at Diane Hagen State Farm. It's been a terrible couple of years for me and my ability to keep on top of things has suffered. Diane Hagen State Farm has saved my butt on more than one occasion. They make no judgements against you and will happily work with you to make sure you can keep coverage. We have to have insurance because of the law. When that happened it damaged competitive pricing, because we can't just not carry insurance, so we're stuck paying whatever the cost. In a country where capitalism owns politicians that have allowed abuses from multiple sources it's nice to work with a company that still thinks of you as a person and not a profit."

"I walked in to change some things on my insurance policy and both Maggie and Diane were pleasant to deal with. When all the business I came to do, (plus all the joking), I was very happy and pleased with their service!"

"After a very frustrating day for me personally, Diane was able to reach out to a collegue to provide me with a service that, she herself will soon be able to provide, even though she could not just yet. I grately appreciate her willingness to go the extra mile and connect me and not just telling me sorry I cant do that. Her postivie attitude and willingness to help are why I still have SF. Thank you Diane."

"I was frustrated enough with my auto insurance and the old agency to decide to make a change. Maggie Kelly at Diane Hagen - State Farm Insurance made it easy and my insurance cost less. Easy to recommend them and suggest you give them a try."

"Great place great people great rates."

"I’ve had my renters insurance policy through this State Farm agency for almost two years and have nothing but positive things to say. My phone calls have always been answered with an inviting tone of voice and I’ve never ended a call feeling frustrated, confused, or with any unanswered questions. The month of October was full of unfortunate surprises that required insurance intervention… my car was backed into and a week later, my apartment flooded. Needless to say, I have been on the phone with multiple (and I mean multiple) different State Farm representatives and claim handlers from both the auto and homeowners side of things. I just got off the phone with Erich, a representative of Diane Hagen’s agency, who helped me transfer over my auto policy and set up a new life policy. I have to say that I am so extremely grateful for all of his help as well as going above and beyond in answering all of my questions. It’s extremely hard to find individuals who excel at customer service and have empathy like Erich does! A huge thanks to him for being more than willing and patient enough to walk me through the process step by step and answer my questions in order to help me further understand this extremely complicated thing we call insurance."

"My family has had policies with Diane for many years. She has been there for us, making sure we received the best outcome in a recent situation. Thank you Diane!"

"I've been with Diane and her colleagues for several years now and have always had the best experience with them. They have been there for whatever I need, whether it's a simple policy renewal or going to bat for me when dealing with the aftermath of an auto accident. I really appreciate their friendliness, helpfulness and professionalism. Diane and her team truly care about you as a person and not just a customer."

"Claims department is really inconsistent. Hold times can be long (the call back system will often call you back just to put you on hold, sometimes for over 10 mins). At the end of the day they do what insurance is supposed to do, but the corporate structure tends to waste large amounts of customer time."

"My boyfriend and I have vehicle and home coverage, and Diane and Erich have always been great and helpful to us! Thank you ☺️"

"Diane and her team are the best, highly recommended for all your insurance needs."

"Carrie is amazing to work with. We set up Home and Auto polices with her. When my son moved back into WA, he set up his Car policy through Carrie with Diane's office as well. Today he was locked out of his car and panicking (he has never had good insurance until now) Carrie called back, had him helped in under 5min. Now that is service! Thank you for taking such good care of us."

"Very friendly staff that helped me actually understand what was included and covered in my policy."

"Great service, friendly, and very knowledgeable agents!"